FAQs

FAQs

How do I make an appointment?

What does the payment process look like?

What do I need to bring to my appointment?

Can I walk in for services or do I need to make an appointment?

How do I request a copy of my health or medical records?

How do I make a complaint?

How do I pay my bill?

How do I make an appointment?

What does the payment process look like?

• Sliding Fee is available (Download the application in English or Spanish)
• Co-pays due on service date
• Minimal nominal fee is due

What do I need to bring to my appointment?

• Past medical history
• Current medications
• Pharmacy information
• Picture ID
• Insurance card
• Immunization records (if available)
• Proof of guardianship
• Contact information for your DCFS worker (if applicable)
• Proof of income (if currently uninsured)

Can I walk in for services or do I need to make an appointment?

We highly encourage that patients make appointments prior to arriving at the clinic.

However, if you chose to walk in without an appointment, you will be evaluated by the clinic staff and based on the symptoms presented one of the following may occur:

• Will be seen today (which may include a variable wait time)
• Offered to make an appointment for a different date/time
• Referred to the Emergency Room

How do I request a copy of my health or medical records?

Please go to our Medical Record Request page.

How do I make a complaint?

Please Contact Us to share your complaint.

How do I pay my bill?

We current accept Cash, Check or Credit Card payments.

Payment Methods

Online

Your Patient Portal powered by athenhealth makes it easy to view and manage payments online.

By Phone

Call (877) 692-8686 and we will be happy to accept your payment over the phone.

By Mail

Aunt Martha’s Health and Wellness
ATTENTION: Billing Department
19990 Governors Highway
Olympia Fields, IL 60451